Find All of your Answers here !!
Ordering
How do I place an order?
Browse our website, click on the product you want to buy,.then choose your favorate color or other specification,then click on Order Now,after clicking a pop up will be displayed ,fill it such as your full name , active mobile,,, number full address including street,appartment or house number , select your emirate ,city etc, ,then click on Complete Order ,and your order will be recieved and confirmed
Can I change my order after placing it?
Yes, you can modify your order within [ 2 or 3 hours] after placing it. Contact us on whatsapp =03709133893 , or on our email and inform us about modification in order.
Do you offer discounts or promotions?
Yes, we frequently run special deals. Subscribe to our newsletter or follow us on social media to stay updated.
Payment
What payment methods do you accept?
We accept Only Cash on Delivery [ COD ]
what does COD Mean ?
COD means Cash on Delivery. here you pay for your order when it arrives at your doorstep, instead of paying online in advance.
Do you offer Cash on Delivery (COD)?
Yes, COD is available across the UAE
Shipping & Delivery
Where do you deliver?
We deliver across all emirates in the UAE.
What are your delivery charges?
Zero charges !! , We offer free delivery all across UAE !!!
How long does delivery take?
Deliveries usually take [2–3 business days], depending on your location.
Can I track my order?
Yes, you’ll receive a tracking link once your order is shipped.
What happens if I’m not home during delivery?
Our delivery team will contact you to arrange a new time
Returns & Refunds
What if I receive a damaged or incorrect item?
Please contact us immediately within 3 days , by sending pictures of the product to check and verify the issue related to it,if we verify the issue with product then We’ll arrange a replacement , and we will not take any additional charges from you ,
How to contact us if the product is broken, not working ,not the same product etc
it is very simple , A contact number is present on the parcel you recieve , Simply chat with our team member, and tell them about the issue in the product, NOTE ; send them pictures or video of the product ,so that they will easily identify and verify the issue in the product and approve your request.
How do I request a refund?
We do not have a refund policy
NOTE ;Change of Mind is not accepted
Do I have to pay for return shipping?
If the return is due to a defect or error, then you will not be charged,, but if there is no fault in the product then you will pay the return shipping fee
Customer Support
How can I contact you?
You can reach us via:
Email: [ xedge832@gmail.com ]
WhatsApp: [ 03709133893 ]
Phone: [ 03709133893 ]
What are your support hours?
Our team is available from [ 9 AM to 6 PM, monday to saturday].
Can I leave feedback or a review?
Absolutely! We value your feedback. Leave a review on our website or social media pages.
Technical & Website Issues
I’m having trouble placing an order. What should I do?
Contact us immediately, and we’ll guide you through the process.
Is your website secure?
Yes, our website uses advanced security measures, including SSL encryption, to protect your data.
What should I do if I didn’t receive a confirmation email?
Check your spam/junk folder. If it’s not there, contact us to verify your order
