FAQs/الأسئلة الشائعة

                                        FIND ALL OF YOUR ANSWERS HERE !!!!

General Information

  1. What is your store about?
    We specialize in selling innovative kitchen or home essentials, etc.] across the UAE.

  2. Where are you located?
    We are based in the UAE, and all operations, including deliveries, are handled locally.

  3. Do you have a physical store?
     No, we operate and manage everything online, offering convenience and a seamless shopping experience.

Ordering

  1. How do I place an order?
    Browse our website, click on the product you want to buy,.then choose your favorate color or other specification,then click on Buy now ,after clicking you will proceed to checkout,fill and give us your details such as your first and last name , active mobile,,, number full address including street,appartment or house number, ,thus click on the below button,and  your order will be recieved and confirmed

  2. Can I change my order after placing it?
    Yes, you can modify your order within [ 2 or 3 hours] after placing it. Contact us on whatsapp =03709133893 ,and inform us about modification in order.

  3. Do you offer discounts or promotions?

  4. Yes, we frequently run special deals. Subscribe to our newsletter or follow us on social media to stay updated.

Payment

  1. What payment methods do you accept?
    We accept Only

    • Cash on Delivery  [ COD ]

  2. what does COD Mean ?

         COD means Cash on Delivery. here you pay for your order when it arrives at your doorstep, instead of paying online in advance.

  1. Do you offer Cash on Delivery (COD)?
    Yes, COD is available across the UAE

Shipping & Delivery

  1. Where do you deliver?
    We deliver across all emirates in the UAE.

  2. What are your delivery charges?
    No !! , We offer free delivery all across UAE !!!

  3. How long does delivery take?
    Deliveries usually take [2–3 business days], depending on your location.

  4. Can I track my order?
    Yes, you’ll receive a tracking link once your order is shipped.

  5. What happens if I’m not home during delivery?
    Our delivery team will contact you to arrange a new time

Returns & Refunds

  1. What is your return policy?
    We accept returns within [specific time, e.g., 7 days] of delivery if the product is unused and in its original packaging.

  2. What if I receive a damaged or incorrect item?
    Please contact us immediately with pictures of the product within 3 days. We’ll arrange a replacement , and we will not take any additional charges from you ,

  3. How do I request a refund?
    We do not have a refund policy

  4. Do I have to pay for return shipping?
    If the return is due to a defect or error, then you will not be charged,,if there is no fault in the product then you will pay the return shipping fee

Customer Support

  1. How can I contact you?
    You can reach us via:

    • Email: [ xedge832@gmail.com ]
    • WhatsApp: [ 03709133893 ]
    • Phone: [ 03709133893 ]

  2. What are your support hours?
    Our team is available from [ 9 AM to 6 PM, monday  to saturday].

  3. Can I leave feedback or a review?
    Absolutely! We value your feedback. Leave a review on our website or social media pages.

Technical & Website Issues

  1. I’m having trouble placing an order. What should I do?
    Contact us immediately, and we’ll guide you through the process.

  2. Is your website secure?
    Yes, our website uses advanced security measures, including SSL encryption, to protect your data.

  3. What should I do if I didn’t receive a confirmation email?
    Check your spam/junk folder. If it’s not there, contact us to verify your order.